Global Scan Pro support
Let's solve the scan.
Questions, feedback, and technical reports are welcome. Global Scan Pro is maintained by an independent developer, and messages are reviewed as soon as reasonably possible.
Email support
fineancetime@gmail.com
Your email address and anything you choose to attach will be used to respond to your request.
Compose an emailHelpful details
Include these in a technical report
- Global Scan Pro version and your OS version
- Device model: iPhone, iPad, or Mac
- Input source: camera, gallery, image, or PDF
- The steps you followed and the exact error message
Please do not email confidential documents. A cropped or redacted example that reproduces the issue is safer.
Quick answers
Frequently asked questions
Where is my document processed?
OCR and document conversion are performed on your Apple device. Global Scan Pro does not upload your scanned pages, imported files, or recognized text to our servers.
Which document sources can I use?
On supported iPhone and iPad devices, you can use the document camera. You can also choose images from the system photo picker or import supported images and PDFs from Files. On Mac, use the available import options.
Which export formats are available?
You can create Word (.docx) and PDF files. When searchable or original-layout PDF output is available, the app aims to retain the source layout as closely as possible, but exact reproduction can vary by document.
How can I improve OCR accuracy?
Use a sharp, well-lit image with straight page edges and strong contrast. Avoid shadows and motion blur. For imported files, use the highest-quality source available.